Where are you located?
Our showroom is centrally located in Tukwila just off International Blvd at 14063 35th Ave.

What are your office hours?
Our office hours are 9am to 5pm Monday – Friday, Saturday by appointment only and we are closed on Sundays.

Is there a minimum order?
All orders are welcome.

How long is the rental period?
Rental prices are one - day - charge, which includes 2 days prior to pick up, 1 day of use and 2 after days to return, for instance your event is on May 5th, you can pick up rental linens on May 3rd and return on May 7th.

How do I place order or get a quote?
You may request a quote on the website and a sales associate will call you back to confirm your order. You may also email your order directly to info@expresslinenrentals.com. If you have questions on quantifies, sizes, colors etc, please call us at (206) 246-2292 and an associate will be happy to assist you.
Once an order is placed, we will email you a confirmation sheet and a copy of the order. Please check the order for accuracy and read and sign the confirmation sheet and send back to us. A 30% deposit of the rental is required to guarantee your order and can be made with Visa, MasterCard or Discover Card. Deposits are non-refundable on cancellations made 60 days or less prior to rental date. Orders reserved without a deposit or signed confirmation sheet are considered “inquiries” only and the order will based on availability of rentals when the deposit is paid.

May I change or cancel my order once it is placed?
Quantity adjustments may be made up 7 days prior to pick up/ delivery; after that all orders are processed. Changes or cancellation is made less than 7 days prior to pick up/ delivery will be charged a 50% restocking fee. Deposits are refundable up to 60 day prior to the event, then will be non refundable and can not be applied to restocking fees.

Can I set up a charge account?
Regular clients may set up a charge account upon approval of approval of a completed credit application. Deposits are not required of charge account orders. Charge accounts will be billed monthly on a Net 10 and be paid by company check. Charge account clients wishing to pay will a credit card are subject to a 3% service fee. A signed confirmation sheet is required to confirm all orders and charged accounts follow the same cancelation policies.

When will I receive/pickup my orders?
We try to make your rental experience stress and worry free. Be sure to finalize your orders with our one of our coordinators at least 14 days prior to event date, and your orders will be delivered to you a day before event date or you may pick up your orders at our warehouse 2 days in advance. For other arrangements, please speak arrange in advance with our coordinators.

Do you deliver?
Yes. Standard delivery is based and 8 to 5 time frame and wheeled access 50 feet from the truck. All items will be dropped off in a central location. If you need a smaller deliver time frame, multiple drop off locations or the delivery area involves stairs, please let your coordinator know in advance so the appropriate arrangements can be made. Additional charges may apply.

Someone needs to be available to receive the delivery when the driver arrives unless previously arranged. Additional labor charges will be applied if drivers must wait for someone to arrive. Please be sure to provide at least one back up phone number where we may reach you.

How do I return linens?
All used linens need to be packed in provided linen bags or plastic containers. Before packing linens for return/pick up make sure to remove all food, floral or other miscellaneous debris. Do not use plastic bags to store used linens, as mildew can occur unexpectedly in even slightly damp linens when sealed in plastic.

Used chair covers need to be packed separate from sashes and overlays. Plastic containers which store chair covers need to be returned. $25.00 will subject to be charged for missing container and bags.

You may return the linens to our showroom on the return date between 9am and 4:30pm

If a pick up is arranged, the linens need to be stacked in its original delivery area unless other arrangements have been made. Additional fees will be assessed if items are not prepared for pickup.

Do I have to wash and press linens before returning?
No washing or pressing need to be done before returning, however you need to remove food and debris from linens.

Is there any charge for late return linens?
Yes, it is very important that you return rental linen in a timely manner. Late return linens will affect the next client who has rented those linens. Return date will be listed on your Invoice and all rental items are due at that time. If you are unable to return at that time, please call our office to make arrangements. Items returned late are subject to additional rental fees and will be charged to the card provided unless otherwise arranged with our office.

Do I have to pay for damaged or lost linens?
All rental items must be returned in the condition they were received. Items will be checked and counted by our staff at the warehouse on return. If there are any exceptions, you will be advised via email or phone. Items returned excessively dirty, stained or with wax will be assessed & charged a cleaning fee. You will not be charged for stains that occur under normal usage.

Do I have to pay for unused linens?
Yes, you are responsible for payments on processed order in full.

What is your payment policy?
A 30 % deposit is to confirm the reservations and all final payments must be received 7 days prior to delivery of your rentals. We accept Visa, MasterCard and Discover. If you choose to pay with cash, the card on file will be charged to confirm it is valid and then voided when alternate payment is received on the same day. Since we void the charge on the same day, your account will not be charged. However, please be aware that some banks will hold the authorization amounts for a few days. Please check with your bank on their policies