Frequently Asked Questions...
are you located?
Our showroom is centrally located in
Tukwila just off International Blvd at 14063
What are your office hours?
Our office hours are 9am to 5pm Monday –
Friday, Saturday by appointment only and we
are closed on Sundays.
Is there a minimum order?
All orders are welcome.
How long is the rental period?
Rental prices are one - day - charge,
which includes 2 days prior to pick up, 1
day of use and 2 after days to return, for
instance your event is on May 5th, you can
pick up rental linens on May 3rd and return
on May 7th.
How do I place order or get a quote?
You may request a quote on the website
and a sales associate will call you back to
confirm your order. You may also email your
order directly to
If you have questions on quantifies, sizes,
colors etc, please call us at (206) 246-2292
and an associate will be happy to assist
Once an order is placed, we will email you a
confirmation sheet and a copy of the order.
Please check the order for accuracy and read
and sign the confirmation sheet and send
back to us. A 30% deposit of the rental is
required to guarantee your order and can be
made with Visa, MasterCard or Discover Card.
Deposits are non-refundable on cancellations
made 60 days or less prior to rental date.
Orders reserved without a deposit or signed
confirmation sheet are considered
“inquiries” only and the order will based on
availability of rentals when the deposit is
May I change or cancel my order once it
Quantity adjustments may be made up 7
days prior to pick up/ delivery; after that
all orders are processed. Changes or
cancellation is made less than 7 days prior
to pick up/ delivery will be charged a 50%
restocking fee. Deposits are refundable up
to 60 day prior to the event, then will be
non refundable and can not be applied to
Can I set up a charge account?
Regular clients may set up a charge
account upon approval of approval of a
completed credit application. Deposits are
not required of charge account orders.
Charge accounts will be billed monthly on a
Net 10 and be paid by company check. Charge
account clients wishing to pay will a credit
card are subject to a 3% service fee. A
signed confirmation sheet is required to
confirm all orders and charged accounts
follow the same cancelation policies.
When will I receive/pickup my orders?
We try to make your rental experience
stress and worry free. Be sure to finalize
your orders with our one of our coordinators
at least 14 days prior to event date, and
your orders will be delivered to you a day
before event date or you may pick up your
orders at our warehouse 2 days in advance.
For other arrangements, please speak arrange
in advance with our coordinators.
Do you deliver?
Yes. Standard delivery is based and 8 to
5 time frame and wheeled access 50 feet from
the truck. All items will be dropped off in
a central location. If you need a smaller
deliver time frame, multiple drop off
locations or the delivery area involves
stairs, please let your coordinator know in
advance so the appropriate arrangements can
be made. Additional charges may apply.
Someone needs to be available to receive the
delivery when the driver arrives unless
previously arranged. Additional labor
charges will be applied if drivers must wait
for someone to arrive. Please be sure to
provide at least one back up phone number
where we may reach you.
How do I return linens?
All used linens need to be packed in
provided linen bags or plastic containers.
Before packing linens for return/pick up
make sure to remove all food, floral or
other miscellaneous debris. Do not use
plastic bags to store used linens, as mildew
can occur unexpectedly in even slightly damp
linens when sealed in plastic.
Used chair covers need to be packed separate
from sashes and overlays. Plastic containers
which store chair covers need to be
returned. $25.00 will subject to be charged
for missing container and bags.
You may return the linens to our showroom on
the return date between 9am and 4:30pm
If a pick up is arranged, the linens need to
be stacked in its original delivery area
unless other arrangements have been made.
Additional fees will be assessed if items
are not prepared for pickup.
Do I have to wash and press linens before
No washing or pressing need to be done
before returning, however you need to remove
food and debris from linens.
Is there any charge for late return
Yes, it is very important that you
return rental linen in a timely manner. Late
return linens will affect the next client
who has rented those linens. Return date
will be listed on your Invoice and all
rental items are due at that time. If you
are unable to return at that time, please
call our office to make arrangements. Items
returned late are subject to additional
rental fees and will be charged to the card
provided unless otherwise arranged with our
Do I have to pay for damaged or lost
All rental items must be returned in the
condition they were received. Items will be
checked and counted by our staff at the
warehouse on return. If there are any
exceptions, you will be advised via email or
phone. Items returned excessively dirty,
stained or with wax will be assessed &
charged a cleaning fee. You will not be
charged for stains that occur under normal
Do I have to pay for unused linens?
Yes, you are responsible for payments on
processed order in full.
What is your payment policy?
A 30 % deposit is to confirm the
reservations and all final payments must be
received 7 days prior to delivery of your
rentals. We accept Visa, MasterCard and
Discover. If you choose to pay with cash,
the card on file will be charged to confirm
it is valid and then voided when alternate
payment is received on the same day. Since
we void the charge on the same day, your
account will not be charged. However, please
be aware that some banks will hold the
authorization amounts for a few days. Please
check with your bank on their policies